is committed to protecting your privacy. Master Plans & Design, Inc Privacy Statement Unfortunately, we cannot accept items sent freight collect or COD.Īll special orders are nonreturnable and nonrefundable. Please indicate the reason for the return and the action to be taken (exchange or refund).įor your protection, please insure your package for its full value. To return the merchandise, simply call us at 1-80. Shipping & handling will not be refunded on Refused Shipments. Refused Shipments are subject to a 20% restocking fee. Returned defective or used merchandise will be inspected, and a handling fee of up to 20% may be charged.
On items that we sold with free shipping, up to 40% of the purchase price may be shipping. A refund of the purchase price less shipping and handling will be made using the same method and to the same credit card used on the original order. At Master Plans, we take pride in our products and want you to be completely satisfied with your purchase! If you are not completely satisfied for any reason, please return the unused merchandise within 30 days of the date it was shipped to you, and we will issue a refund or make the exchange of your choice.
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